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If we cancel a trip due to bad weather, dangerous conditions, safety risks, mechanical, maintenance or other issues beyond our control, we'll gladly refund 100% of your original ticket price. Or if you prefer, we will be happy to rebook your trip for a mutually convenient time and date.
If you cancel your trip reservation for any reason, we'll gladly refund 100% of your original ticket price if you cancel at least 2 days in advance of your trip.
If you cancel less than 2 days in advance (or you miss your trip) we cannot provide you with a refund. However, you may rebook your trip for a future date with full credit of your original ticket price. Your rebooked trip must take place within one year of your original booking date.
For everyone's safety and comfort, the following are not allowed onboard: high-heels and platform shoes, glass containers, alcohol (unless cleared in advance for private charters), firearms, illegal drugs, smoking or vaping.
Passengers wishing to ride on a pod seat must be able to hold onto the grab handles and reach the deck with their feet. Many 7-8 year olds can do so but please check your child's height. Most will need to be about 42" tall to reach.
Anyone who cannot reach the deck or hold onto the grab handles must sit on a bench seat. Because bench seating is limited to six passengers, seating priority for these seats is based on a first come/first served basis.
We're not fans of junk mail, spam and unsolicited offers either. But we do need to collect certain information from you for our reservation system to work properly. This includes your name and the names of others in your group, an e-mail address and a cell phone number with text capability (so we can reach you with itinerary updates), credit card payment info/billing address/zip code, etc. We may also ask if you'd like to receive future offers or news from Aqua Adventure Tours, and if you'd consider liking us on Facebook or other social media. Participating with us in future offers or on social media is completely up to you.